Cleaner No-Show Rescue Service
Your cleaner has not turned up, has stopped replying, or cancelled this morning, and the clean still has to happen today. Care N Tidy can usually find another vetted cleaner near you the same day.
It does not matter who you originally booked. A cleaning company, a cleaner working on their own, or one we introduced: if they cannot make it, we look for someone else nearby.
At a glance
- Same-day replacement anywhere in the UK
- Whoever you originally booked
- Vetted, independent local cleaners
- Normal price plus a flat £40 urgent fee
Why we can replace a cleaner when others cannot
A cleaner who works alone cannot send someone else when they are ill, stuck in traffic or double-booked. Care N Tidy introduces independent cleaners across the UK, so when one person cannot make it, there is usually someone else nearby who can.
When to use No-Show Rescue
Nobody turned up
The booked time has come and gone, and the cleaner is not answering.
They stopped replying
The cleaner went quiet after confirming, and you cannot reach them.
The job was left half done
The cleaner left before finishing, and the rest still needs doing.
Taken ill on the day
Your cleaner is unwell this morning and cannot come today.
Something is happening today
Guests, a viewing, an inspection or a handover, and no time to rebook for next week.
A cleaner we introduced cannot make it
If a cleaner we introduced cannot attend, we look for a replacement nearby the same day.
What the replacement cleaner does
The replacement cleaner picks up the job you had already planned. Tell us what your original cleaner was due to do, and the cleaner works through that list. If the job has grown, for example because a half-finished clean left a mess, tell us and we will price it before booking.
How fast a cleaner can be with you
We cover the whole of the UK, 24 hours a day, 7 days a week, including evenings and bank holidays, and can usually find a replacement cleaner the same day. The exact time depends on who is free near you, and we confirm it before anyone sets off.
Three steps, start to finish
Tell us what happened
Who was booked, what the clean was, your postcode, and when it needs to be finished by.
We find someone nearby
We look for an available, vetted cleaner close to you and confirm the time and the price.
The clean goes ahead
The cleaner arrives and works through your list. If anything has been missed, tell us within 24 hours and we will arrange for it to be put right.
What to have ready
- The list of tasks your original cleaner was due to do.
- Access details: a key safe code, a neighbour with keys, or the time you will be home.
- Your own products, if you prefer certain ones to be used. Otherwise the cleaner brings their own.
- Anything to avoid: delicate surfaces, rooms that are off limits, or pets at home.
- The time the clean must be finished by.
What it costs
You pay the normal price for the clean, plus a flat £40 urgent booking fee. Anything owed for the clean that did not happen is between you and whoever you originally booked.
Example
£90 clean + £40 urgent fee
£130
You see the full price before the cleaner is confirmed.
Want a cleaner who turns up every time?
If the replacement cleaner suits you, you can ask to keep them as your regular. We can also arrange regular home cleaning so you are not caught out again.