1. Introduction Welcome to Care N Tidy. These Terms and Conditions govern your use of our cleaning services and website. By booking a service, you agree to comply with and be bound by these terms.
2. Booking and Confirmation
All bookings are subject to availability and confirmation.
A 2-hour minimum booking applies, covering 2 bedrooms and 2 bathrooms.
For extra rooms, customers must select additional services in the “Extras” section during booking.
Bookings can be made through our website or by calling our landline: 0333 335 5922.
3. Pricing and Payments
Services are charged hourly, with clear, transparent rates.
Payments can be made securely online.
Invoices are emailed after booking and may be requested during the visit.
4. Cancellations and Rescheduling
Appointments may be cancelled or rescheduled with at least 24 hours’ notice.
Late cancellations may incur a fee of up to 50% of the booking total.
5. Service Guarantee
If you are unsatisfied, please contact us within 24 hours.
We will offer a re-clean or refund based on the circumstances.
6. Liability
Care N Tidy is an introductory agency and booking platform. The cleaning work is agreed and carried out between the client and the independent professional, who is responsible for their own liability arrangements.
See the compliance hub for our policies.
7. Use of Website
The content on our site is for informational use only.
Misuse, hacking, or duplication of website content is prohibited.
8. Contact Information
Email: info@carentidy.uk
Phone: 0333 335 5922
Contact Page: https://carentidy.uk/contact-us/