How Care N Tidy Works
Care N Tidy operates as an introductory agency. We connect independent cleaners and handymen with clients who need their services. We do not employ the cleaners or handymen directly, and we are not the party carrying out the work itself.
Get matchedRead the FAQsWhat Care N Tidy does
Match
We match clients with a suitable, vetted cleaner or handyman in their area.
Book, schedule and pay
We provide the booking, scheduling and payment platform that both sides use.
Communicate
We facilitate communication between the client and the professional.
Who carries out the work? The actual cleaning or handyman work is agreed and carried out between the client and the independent professional. Care N Tidy is the introducer and platform provider, not the service provider.
How a booking works
Tell us what you need
Share your postcode, the type of job and when you would like it done.
Get matched
We match you with a suitable, vetted cleaner or handyman in your area.
Book and pay on the platform
Booking, scheduling and payment all run through the Care N Tidy platform.
The work is carried out
You and the independent professional agree the work, and they carry it out.
How commissions work
Care N Tidy charges a dynamic commission fee on each booking made through the platform. This commission can range from 1% to 49%, depending on factors such as job type, location, cleaner/handyman tier, demand, and client volume. The exact rate is calculated automatically by the platform for each booking rather than fixed at a single rate.
The commission is included in the price you pay for each booking; it is not added as a separate charge.
Questions about how it works
Who carries out the cleaning or handyman work?
An independent, vetted cleaner or handyman in your area. The work is agreed and carried out between you and the professional. Care N Tidy is the introducer and platform provider, not the service provider.
Does Care N Tidy employ the cleaners or handymen?
No. Care N Tidy does not employ the cleaners or handymen directly. They are independent professionals who use the Care N Tidy platform to receive and manage bookings.
What does Care N Tidy do?
We match clients with a suitable, vetted cleaner or handyman in their area, provide the booking, scheduling and payment platform that both sides use, and facilitate communication between the client and the professional.
How does the commission work?
Care N Tidy charges a dynamic commission fee on each booking made through the platform, ranging from 1% to 49% depending on factors such as job type, location, cleaner/handyman tier, demand, and client volume. The platform calculates the exact rate automatically for each booking.
What happens if a clean falls short?
Tell us within 24 hours. The same cleaner comes back to put it right at no extra cost.
Can I reschedule or cancel a booking?
Yes. Reschedule or cancel with at least 24 hours' notice at no charge. Later cancellations may carry a fee, as set out in our customer terms.