Self-Employed Cleaner Connection Policy

  1. Purpose

This policy explains the terms under which our company introduces self-employed cleaners to clients. It clarifies the responsibilities of all parties, including liability, conduct, and any goodwill discounts offered in case of disputes, in line with UK laws.

  1. Our Role
  • We operate as an introduction/connection service only.
  • The cleaners we connect to families or households are self-employed contractors, not employees or agents of our company.
  • The contract for cleaning services exists directly between the client and the cleaner.
  • We do not supervise or control the work carried out, and we are not responsible for the day-to-day conduct of the cleaner.
  1. Cleaner Responsibilities

Self-employed cleaners must:

  • Provide services to the client in a professional, lawful, and safe manner.
  • Comply with all relevant UK health & safety laws.
  • Be responsible for their own tax, National Insurance, and insurance cover (including Public Liability Insurance).
  • Accept full responsibility for any damage or loss they cause while working for the client.
  • Resolve disputes directly with the client in good faith.
  1. Damage or Loss
  • As cleaners are self-employed, they are personally liable for any damage, theft, or loss caused during their work.
  • Any compensation, repair, or replacement costs must be agreed between the cleaner and the client.
  • Our company may, at its discretion, help to mediate but does not accept legal liability.
  1. Discounts & Goodwill Gestures
  • If a client reports a genuine service issue within 24 hours, and it is confirmed that the cleaner failed to meet reasonable standards, the cleaner should offer:
    • A partial refund, or
    • A reasonable discount (typically 10%–30%) on the next service.
  • Our company may offer a goodwill credit on future bookings arranged through us, but this is discretionary and does not imply legal responsibility.
  1. Complaints Procedure
  • All complaints should be raised directly with the cleaner first.
  • If no resolution is reached, clients may contact us for mediation.
  • Any theft allegations should be reported to the police immediately.
  1. Legal Status
  • This arrangement is governed by UK contract law and the Employment Status guidance from HMRC.
  • By booking through our service, clients acknowledge that cleaners are independent contractors and not employees of our company.
  1. Governing Law

This policy is governed by and construed in accordance with the laws of England and Wales (or Scotland/Northern Ireland depending on jurisdiction).